5811 Cross Creek Blvd, Fort Wayne, IN 46818
5811 Cross Creek Blvd, Fort Wayne, IN 46818

Vorderman Volkswagen Review By mike sell

18 Apr, 2016
3/5
mike  sell

Test drove then purchased a BMW 328xi with 63K miles.As with any used car purchase and especially German autos is the potential for expensive repairs.The key selling points for this BMW were:Low Miles2 month/2000 mile warrantyGold Check Certified (in-depth inspection) and accompanying printout showing the dealer repairs/maintenance performed prior to putting car up for saleThe printout showed Engine Service Light on at trade-in. Dealer stated there were 2 OBD codes replacing Fuel Filler Cap and Purge Valve.Now for the bad.While driving the car home the day of purchase the Engine Service Light comes on!I call Vorderman and get transferred to service. No one answers and call goes to voicemail. I leave a message with my name, number, and reason. 5 days later when I return from business trip out of country I check my phone and NO return call. I call again to Service. Call goes to voicemail again. Instead of leaving message I call back and speak to someone(i didn't note her name). I explain to her what has transpired to date. She pulls up service calendar and says they are wide open and I can bring car in to be looked at. When I arrive at Vorderman service shop they inform me they have NO openings in their schedule today. I am not getting a good feeling about the "Service" department.I make an appointment for the next week (as ill be out of town again).On way home I stop by Advance autoparts and have a look at the OBD code display. Only 1 code is displayed... SMALL EMISSIONS LEAK. This code sounds very similar to the trade-in code detected where they state they replaced the fuel cap and purge valve?Fast forward to shop visit # 2.Drop car at Service shop. I'm informed the OBD codes report 3 different malfunctions AND get this... NONE are covered under the 2 month / 2000 mile warranty!1. The electric thermostat is $460 installed.2.The camshaft sensor replacement $323 installed3.The DMTL pump is $410 installedOh and what happened to the Small Emission Leak code that Advanced Auto reader displayed??So I'm to believe this car just happened to throw 3 NEW OBD codes the drive home from dealer purchase!!!I expressed my dissatisfaction in emails with Matt in Service. He said he would speak with GM and get back with me in an email dated Sept 28th. As of October 5th I have not received any updates.Caveat Emptor. Latin for "let the buyer bewareMikeUpdate since my initial review post:Matt was very helpful resolving my issues with the OBD codes.A combination of my out of country business trips out and Matt's schedule delayed the earlier attempts to resolve. Once we got our schedules aligned, he was able to promptly install a new leak detector pump at no charge.As for the other 2 codes, I was offered a reduced repair cost which I was initially going to go with but decided to go with my own hands and DIY in my garage.Thanks again Matt, your assistance has gave me a better second impression of Vordermans

Service Provided by Vorderman  Volkswagen
  • share
  • share