5811 Cross Creek Blvd, Fort Wayne, IN 46818

Customer Reviews

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5811 Cross Creek Blvd, Fort Wayne, IN 46818
260-489-7900
18 Apr, 2018
5/5
Pat  Frain

Always treat us good. Matt in sales did a great job! Love our car....we'll be back.

Service Provided by Vorderman  Volkswagen
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18 Apr, 2018
5/5
Terry  Paul

No pressure, the staff is friendly and knowledgeable. Kind of wanted to take the salesman with us as we went to family events and shopping like they do on the commercials. He was all for it.

Service Provided by Vorderman  Volkswagen
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18 Apr, 2018
5/5
Natalie  Bonar

We really enjoyed our experience at Vorderman's. Caril Bernard was excellent, we felt like she truly cared. She took time to get to know us and even getting our daughter coloring books and a snack. We are truly happy with our purchase, and we will be back!

Service Provided by Vorderman  Volkswagen
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18 Apr, 2018
4/5
Jeremy  Nyikos

Have gotten two cars here and always get my car serviced here. The staff is great!

Service Provided by Vorderman  Volkswagen
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18 Apr, 2018
3/5
Eric  Rhodenbaugh

Service Provided by Vorderman  Volkswagen
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18 Apr, 2018
5/5
Stephanie  Gomez

I am very happy with Vorderman. I am giving this 5 stars because my over all experience when trading in my car was exceptional. Kevin Mast was great and ensured I got a good deal. I traded in my 14 Ford Focus for an almost new Ford Mustang and I absolutely love it! The car is awesome and I could not be happier, Naomi was also a sweet heart and very patient while I asked her questions in regards to the financing portion. Both of them make a great team and I was very happy I got to work with them both throughout the entire process. That's the reason I gave them 5 stars, but I would have given them a solid 4 after the process was finished only because I've been trying to get in touch with someone about taking the Ford Mustang back in to their service department for a minor detail and I have a difficult time getting in touch with anyone at Vorderman via phone. I call in and whoever transfers my call doesn't tell me where they are transferring it. I get sent straight to a voicemail so I have no idea who I am being transferred to. It would be nice to have someone with better communication skills that can inform me of where my call is being transferred and how to possibly get my Ford in for that minor service. It's nothing major and I was hoping that would be a smooth process but I haven't heard back yet. Otherwise, they are great and I love their service! I am very very VERY happy with my purchase and hope to continue to have a great experience when my car needs to be taken for additional services in the future. Thanks again Kevin and Naomi and also thank you to the team there who was kind and super friendly. I am thankful for your patience and hope that whatever system your business has now, as far as service for call-in transfers, can be improved. Thanks again!

Service Provided by Vorderman  Volkswagen
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